Privacy policy

This policy explains what personal information Grand Laundry collects through this website, why we collect it and what we do with it.

Information we collect

When you request a pickup or contact us, we collect the details you give us: your name, phone number, email address (if you provide one), your area, your preferred pickup date and time, and the service you ask for. If you message us on WhatsApp or call us, we receive your phone number and whatever you tell us.

How we use it

• To arrange collection and delivery and to carry out the service you asked for.
• To contact you by phone, WhatsApp or email about your request.
• To answer questions and deal with any concern about an order.

We do not sell your personal information, and we do not use it for anything unrelated to your request without asking you first.

Who we share it with

Your details are seen only by our team and by the service providers we need to run the business, such as our website host, email provider and the agency that maintains this website. They may only use the information to provide their service to us.

Cookies and analytics

This website uses Google Tag Manager and Google Analytics to understand how visitors use it and to measure our advertising, for example when someone taps the WhatsApp or call button. These tools use cookies and similar technologies. You can block or delete cookies in your browser settings.

How long we keep it

We keep pickup requests and customer contact details for as long as we need them to serve you and to meet our legal and accounting obligations.

Your choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details below and we will respond.

Contact

Grand Laundry, Shop 3, Ramhan Tower, Hamdan Bin Mohammed Street, Al Zahiyah, Abu Dhabi, United Arab Emirates. Phone or WhatsApp: 055 220 3340. Email: thegrandlaundry@gmail.com.